Convoso incident
Some customers may experience latency accessing the platform
Convoso experienced a minor incident on October 3, 2024 affecting Dialer and Campaigns and Hopper and 1 more component, lasting 1h 9m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Oct 03, 2024, 04:09 PM UTC
Our team has identified an issue impacting a small subset of our customers where pages may take longer than normal to load or may time out. We are urgently investigating this issue and will provide updates as soon as possible. If impacted, please be sure to reach out to our Support Team to advise. Thank you for your patience as we work to resolve this issue.
- monitoring Oct 03, 2024, 04:46 PM UTC
A fix has been implemented and we are actively monitoring to confirm full resolution of this issue. At this time internal testing is not detecting further delays.
- resolved Oct 03, 2024, 05:18 PM UTC
At this time, our team has confirmed full resolution as of 9:35 AM PST. Thank you for your patience as we worked to resolve this and customers who reported impact will receive an RFO as soon as it is available.