Convoso experienced a notice incident on September 30, 2024, lasting 16d 8h. The incident has been resolved; the full update timeline is below.
Update timeline
- monitoring Sep 30, 2024, 01:16 PM UTC
Due to Hurricane Helene, disaster-related service disruptions to power and carrier networks are affecting the following areas: - Florida (Tallahassee, Pensacola, Gainesville, Jacksonville) - Georgia (Atlanta, Savannah, Columbus, Macon) - North Carolina (Charlotte, Raleigh, Fayetteville) - South Carolina (Charleston, Columbia, Greenville) You may experience a disruption in data, voice, and internet services through 09/30/24. Please note that this may also include dialing to these areas. These issues are not isolated to our platform but should improve as these areas recover. Our team is closely monitoring the impact at this time and will provide updates here as we identify them.
- monitoring Oct 01, 2024, 04:12 PM UTC
At this time, we are still seeing impact to the areas listed so we are extending this alert through to the end of Wednesday, October 2nd.
- monitoring Oct 03, 2024, 04:50 PM UTC
At this time, some areas may still be experiencing impact from the storm, so this issue may continue to persist for our customers and leads in these areas. As such, we are continuing to monitor at this time.
- monitoring Oct 07, 2024, 03:53 PM UTC
Due to current forecasts of possible impact from Hurricane Milton, along with existing impact from Hurricane Helene, we are keeping this alert active as our customers may experience trouble reaching consumers in these areas.
- monitoring Oct 09, 2024, 02:12 PM UTC
Due to potential mass evacuations and the severe impact of Hurricane Milton on Florida's Gulf Coast, we strongly advise limiting non-essential calls to the following Area Codes the help minimize disruptions and ensure public safety. - 239 (Naples) - 727 (St. Petersburg - 813 (Tampa) - 941 (Sarasota) - 352 (Gainesville) Please prioritize essential communications only, if possible. We are monitoring the situation and will provide updates as needed. If you wish to filter these Area Codes temporarily, Advance Lead Filters can be set up to accomplish this: - https://help.convoso.com/hc/en-us/articles/115001212633-Create-Advanced-Lead-Filters-and-apply-them-to-Campaigns - https://help.convoso.com/hc/en-us/articles/360008786013-Create-an-Area-Code-Filter Thank you for your understanding and cooperation.
- monitoring Oct 14, 2024, 05:21 PM UTC
As storm recovery efforts are ongoing, we are continuing to monitor impacts. Disaster-related service disruptions to power and carrier networks may persist at this time. We recommend checking with regional providers and staying up to date with current dialing restrictions for these areas as necessary.
- resolved Oct 16, 2024, 09:59 PM UTC
We will be closing this notification at this time. We recommend checking with regional providers and staying up to date with current dialing restrictions for these areas as necessary.