Convoso incident

Customers may experience trouble with calls connecting

Major Resolved View vendor source →

Convoso experienced a major incident on April 3, 2025 affecting Dialer, lasting 3h 58m. The incident has been resolved; the full update timeline is below.

Started
Apr 03, 2025, 02:02 PM UTC
Resolved
Apr 03, 2025, 06:00 PM UTC
Duration
3h 58m
Detected by Pingoru
Apr 03, 2025, 02:02 PM UTC

Affected components

Dialer

Update timeline

  1. investigating Apr 03, 2025, 02:02 PM UTC

    We are investigating an issue where some calls may not properly connect. Our team is urgently investigating this as a priority 1 incident.

  2. identified Apr 03, 2025, 02:10 PM UTC

    Our team has identified the issue and work to resolve customer impacts have begun. We apologize for any impact this may have on your operations currently and appreciate your patience.

  3. monitoring Apr 03, 2025, 03:02 PM UTC

    A fix has been rolled out and our teams are closely monitoring for further impacts.

  4. resolved Apr 03, 2025, 06:00 PM UTC

    At this time, we can confirm the fix deployed at 7:56 AM PST has fully resolved this issue. We apologize for any impact it may have had on your operations. We will be sending an RFO to any customers who reported impacted as soon as it is completed. Thank you for your patience as we worked to urgently correct this issue.