Convoso experienced a minor incident on April 24, 2025 affecting Dialer and Campaigns and Hopper and 1 more component, lasting 36m. The incident has been resolved; the full update timeline is below.
Affected components
DialerCampaigns and HopperScriptsAPIWorkflow AutomationLeadsReports and Dashboards
Update timeline
- investigating Apr 24, 2025, 01:32 PM UTC
Users may be experiencing trouble connecting to agent.convoso.com at this time. We are urgently working to resolve this issue.
- monitoring Apr 24, 2025, 01:50 PM UTC
A fix has been implemented and we are closely monitoring for any persisting impact at this time.
- resolved Apr 24, 2025, 02:09 PM UTC
As of 7:05 AM PST this issue has been resolved. We appreciate your patience as we worked to address this issue. We apologize for any impact this may have had on your operations, and customers who reported impact will receive an RFO once available.