Conviva incident

ECO Real-Time and Historical Delay

Minor Resolved View vendor source →

Conviva experienced a minor incident on March 25, 2025 affecting Real-Time and Historical, lasting 6h 19m. The incident has been resolved; the full update timeline is below.

Started
Mar 25, 2025, 10:53 PM UTC
Resolved
Mar 26, 2025, 05:13 AM UTC
Duration
6h 19m
Detected by Pingoru
Mar 25, 2025, 10:53 PM UTC

Affected components

Real-TimeHistorical

Update timeline

  1. investigating Mar 25, 2025, 10:53 PM UTC

    The ECO data delay issue has been resolved, and the metrics have stabilized and data is now current. We are actively working to restore the data impacted during the incident, and we anticipate the data repair process to be completed within the next 24-48 hours. We will inform you once the data backfill is completed.

  2. resolved Mar 26, 2025, 05:13 AM UTC

    This incident has been resolved.