Conviva experienced a minor incident on April 26, 2025 affecting Historical, lasting 1h 51m. The incident has been resolved; the full update timeline is below.
Affected components
Historical
Update timeline
- investigating Apr 26, 2025, 05:15 PM UTC
Conviva Critical Incident Awareness Notification To our Valued Customers: We are currently experiencing delays in historical data for Video platforms. Our team is actively working to resolve the issue. Please note that this only impacts some customers, and Real-Time services are operating as expected. Areas affected include: Historical Best regards, Conviva Support Services Please do not reply to this email as it goes to an unmonitored account. For assistance, please contact [email protected]
- investigating Apr 26, 2025, 05:16 PM UTC
We are continuing to investigate this issue.
- resolved Apr 26, 2025, 07:06 PM UTC
This incident has been resolved.