Conveyor experienced a major incident on May 7, 2025 affecting app.conveyor.com, lasting 40m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 07, 2025, 03:39 PM UTC
Hosted trust centers (trust.[yourcompany].com) are currently returning a 502 Bad Gateway error. app.conveyor.com is performing as expected. We are investigating this issue with a high priority.
- investigating May 07, 2025, 03:39 PM UTC
We are continuing to investigate this issue.
- investigating May 07, 2025, 04:12 PM UTC
We are continuing to investigate the issue. We will update again once root cause is determined and addressed.
- investigating May 07, 2025, 04:13 PM UTC
We are continuing to investigate this issue.
- identified May 07, 2025, 04:14 PM UTC
The issue has been identified and a partial fix has been implemented. Availability is still partial. Working on a full fix.
- identified May 07, 2025, 04:16 PM UTC
We are continuing to work on a fix for this issue.
- monitoring May 07, 2025, 04:17 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 07, 2025, 04:20 PM UTC
We have resolved this issue and continue to monitor the situation as well as conduct further root cause analysis.