Convex incident

elevated latency/errors for a subset of customers

Minor Resolved View vendor source →

Convex experienced a minor incident on November 3, 2025 affecting Free & Starter, lasting 1h 17m. The incident has been resolved; the full update timeline is below.

Started
Nov 03, 2025, 11:24 AM UTC
Resolved
Nov 03, 2025, 12:42 PM UTC
Duration
1h 17m
Detected by Pingoru
Nov 03, 2025, 11:24 AM UTC

Affected components

Free & Starter

Update timeline

  1. investigating Nov 03, 2025, 11:24 AM UTC

    Customers on one of our database clusters are experiencing elevated latency and error rates. We're investigating the cause.

  2. investigating Nov 03, 2025, 12:14 PM UTC

    We temporarily halted all activity on the affected database cluster to restore it to a healthy state, and are bringing affected customers back online now. Pro customers should see their deployments back online immediately, and we're working on restoring service to remaining customers on this database cluster now.

  3. monitoring Nov 03, 2025, 12:23 PM UTC

    All Convex deployments on the affected database cluster are back online now. We're continuing to investigate the root cause of this outage and monitor for stability.

  4. resolved Nov 03, 2025, 12:42 PM UTC

    This incident has been resolved.