Connex Ecommerce incident

Rules not being applied

Minor Resolved View vendor source →

Connex Ecommerce experienced a minor incident on November 7, 2023 affecting Connex for QuickBooks - Desktop Users and Connex for QuickBooks - QuickBooks Online Users, lasting 22h 37m. The incident has been resolved; the full update timeline is below.

Started
Nov 07, 2023, 10:02 PM UTC
Resolved
Nov 08, 2023, 08:40 PM UTC
Duration
22h 37m
Detected by Pingoru
Nov 07, 2023, 10:02 PM UTC

Affected components

Connex for QuickBooks - Desktop UsersConnex for QuickBooks - QuickBooks Online Users

Update timeline

  1. monitoring Nov 07, 2023, 10:02 PM UTC

    Some customers rules were not applying. Please delete the effected orders and manually sync again and if a certain rule is not working please submit a ticket with the order number, rule that should apply. Be as detailed as possible. Thank you for your continued patience.

  2. resolved Nov 08, 2023, 08:40 PM UTC

    This incident has been resolved.