Connex Ecommerce incident

Selling channel name setting missing on settings page

Major Resolved View vendor source →

Connex Ecommerce experienced a major incident on November 8, 2023 affecting Connex for QuickBooks - Desktop Users and Connex for QuickBooks - QuickBooks Online Users, lasting 5d 3h. The incident has been resolved; the full update timeline is below.

Started
Nov 08, 2023, 04:23 PM UTC
Resolved
Nov 13, 2023, 08:19 PM UTC
Duration
5d 3h
Detected by Pingoru
Nov 08, 2023, 04:23 PM UTC

Affected components

Connex for QuickBooks - Desktop UsersConnex for QuickBooks - QuickBooks Online Users

Update timeline

  1. identified Nov 08, 2023, 04:23 PM UTC

    We are in process of fixing the issue. If you go to settings > order setting and click manual sync, there is no list of selling channels.

  2. monitoring Nov 08, 2023, 08:38 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Nov 13, 2023, 08:19 PM UTC

    This incident has been resolved.