Connex Ecommerce experienced a minor incident on November 6, 2023 affecting Connex for QuickBooks - Desktop Users and Connex for QuickBooks - QuickBooks Online Users, lasting 11d 2h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Nov 06, 2023, 01:29 PM UTC
We are migrating to our new UI and our site will be offline for some users. We are aware of auth issues on the web connector and some login problems. Please try again later this afternoon. Thank you for your patience. If you are having AUTH error on web connector or 1012 or 400 error then please follow these instructions to pair your QB file https://help.connexecommerce.com/hc/new-ui-pairing-quickbooks-desktop-to-connex
- monitoring Nov 08, 2023, 08:39 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 17, 2023, 04:15 PM UTC
This incident has been resolved.