Connex Ecommerce experienced a minor incident on November 20, 2023 affecting Connex for QuickBooks - Desktop Users and Connex for QuickBooks - QuickBooks Online Users, lasting 1d. The incident has been resolved; the full update timeline is below.
Affected components
Connex for QuickBooks - Desktop UsersConnex for QuickBooks - QuickBooks Online Users
Update timeline
- investigating Nov 20, 2023, 02:37 PM UTC
We are investigating an issue where your selling channel is missing from Connex. Log out of Connex and login again. If the connection is missing, you need to reinstall. All rules are intact. Please pair your ShipStation or Shopify again: https://help.connexecommerce.com/hc/getting-started-with-shipstation https://help.connexecommerce.com/hc/shopify After pairing, please back up your connection under Connex setting > back up.
- resolved Nov 21, 2023, 03:19 PM UTC
This incident has been resolved.