Conferma experienced a minor incident on December 9, 2025, lasting 1d 19h. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Dec 09, 2025, 03:07 PM UTC
We are investigating an issue that is impacting administrators’ ability to manage Online Security settings, including resetting Multi-Factor Authentication (MFA) and updating Security Q&A details Our team is actively working to identify the root cause and will provide updates as soon as possible. Thank you for your patience.
- identified Dec 09, 2025, 05:10 PM UTC
We’ve identified the root cause and resolution which is in the process of being deployed through our environments. Our release teams are standing by to elevate this to production following testing. Our expected deployment time for this fix is currently 08:00 UTC 10/12/2025. We’ll share further updates as progress continues. Thank you for your patience and understanding.
- monitoring Dec 10, 2025, 09:25 AM UTC
We have implemented a fix and are currently monitoring the service. Thank you for your continued patience.
- resolved Dec 11, 2025, 10:08 AM UTC
No further issues identified during monitoring. We apologise for the inconvenience and thank you for your patience.