Conferma experienced a minor incident on February 9, 2026, lasting 6d 19h. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Feb 09, 2026, 02:37 PM UTC
Conferma is currently investigating an incident impacting the processing of the Barclays data file received into the Conferma platform on Sat 07th February Impact: The issue is affecting the processing of Sat 07th transactional data file, which has the potential to cause downstream disruption to Snap reconciliation and reporting processes. Our team is actively engaged in the investigation and have requeued the file for processing. We will continue to provide updates as they become available. Thank you for your continued patience and understanding.
- investigating Feb 10, 2026, 11:00 AM UTC
Conferma are continuing to investigate the issue. We appreciate your patience and will keep you informed.
- identified Feb 10, 2026, 06:07 PM UTC
The data file for the 7th has been successfully processed and today file has now been requeued for processing. We’ll provide further updates as we make progress. Thank you for your continued patience.
- identified Feb 11, 2026, 10:39 AM UTC
The Barclays data file for the 10th encountered an unexpected processing issue which is currently under investigation. Todays 11th file processed successfully. We’ll provide further updates as we make progress. Thank you for your continued patience.
- identified Feb 12, 2026, 04:46 PM UTC
Today’s (12th February) Barclays data file has processed successfully. We are continuing our investigation into the data file from 10th February. We’ll provide further updates as progress is made. Thank you for your continued patience.
- monitoring Feb 13, 2026, 06:09 PM UTC
Barclays data file for the 10th has processed successfully. Today’s (13th February) Barclays data file has also processed successfully. We will continue to monitor the service. Thank you for your continued patience. We apologise for the inconvenience and thank you for your patience.
- resolved Feb 16, 2026, 09:40 AM UTC
No further issues identified during monitoring. We apologise for the inconvenience and thank you for your patience.