Conferma experienced a notice incident on August 20, 2026, lasting 1h 7m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Aug 20, 2026, 09:08 AM UTC
We are currently investigating delays affecting the delivery of one-time passcodes (OTPs) for a subset of customers. Customers may experience longer than expected wait times when requesting OTPs. In some cases, an OTP may arrive after a newer OTP has already been requested, causing the original code to be invalid on receipt. Our teams are actively working to identify the cause and restore normal service as quickly as possible. We apologise for any inconvenience this may cause and will provide further updates as more information becomes available.
- resolved Aug 20, 2026, 10:15 AM UTC
Changes have been deployed to optimise OTP processing and increase service throughput. As a result, the backlog is now being processed successfully and delivery times are returning to expected levels. As the queue continues to clear, some users may receive delayed OTP messages that were originally generated yesterday. We are continuing to monitor the service closely and recovery remains on track. We apologise for any inconvenience caused and thank customers for their patience.