Conferma experienced a notice incident on September 25, 2026, lasting 4h 47m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Sep 25, 2026, 08:06 AM UTC
We are aware of an issue affecting access to help.conferma.com and vcpsupport.conferma.com. Users may encounter browser security warnings stating that the connection is not private when attempting to access either portal. Our service provider has been engaged and is actively investigating the issue. As a temporary workaround, users can continue to access the portals by selecting Advanced and then choosing the option to proceed to the website.
- investigating Sep 25, 2026, 08:20 AM UTC
We are aware of an issue affecting access to help.conferma.com due to a certificate-related error. As a temporary workaround, customers can access the support portal via https://conferma.service-now.com/csm while our service provider works to restore normal service. Further updates will be provided as they become available.
- resolved Sep 25, 2026, 12:53 PM UTC
The issue affecting access to the Conferma Support Portal has now been resolved. Users should now be able to access the portal normally without encountering certificate-related errors. We apologise for any inconvenience caused and thank you for your patience while we worked with our service provider to restore service.