Computop incident

External Disruption / Externe Störung - 3DSecure - Mastercard

Critical Resolved View vendor source →

Computop experienced a critical incident on July 15, 2026 affecting 3D Secure (Mastercard Identity Check), lasting 1h 40m. The incident has been resolved; the full update timeline is below.

Started
Jul 15, 2026, 07:30 AM UTC
Resolved
Jul 15, 2026, 09:10 AM UTC
Duration
1h 40m
Detected by Pingoru
Jul 15, 2026, 07:30 AM UTC

Affected components

3D Secure (Mastercard Identity Check)

Update timeline

  1. investigating Jul 15, 2026, 07:30 AM UTC

    Dear customers, Our monitoring systems indicate an incident of the mentioned service. Our technical emergency team is currently investigating this incident and is continuously analysing the system behaviour. We will continue to review the incident and will update you on the matter as soon as we have more information. Computop aims to provide you with an update on this subject-matter as soon as we have more information. Kind regards, Computop Client Implementation and Operations ~~~~~~~~~~~~~~~ Sehr geehrte Geschäftspartner, unsere Überwachungssysteme registrieren derzeit eine Störung für den im Betreff genannten Service. Unser Notfalldienst ist bereits informiert und prüft das Systemverhalten sowie etwaige Ursachen. Wir halten Sie über die weitere Entwicklung auf dem Laufenden. Mit freundlichen Grüßen Computop Client Implementation and Operations ____________________________________ Computop Paygate GmbH Schwarzenbergstraße 4 D-96050 Bamberg Fon: +49 951 980 0939 e-mail: [email protected] web: www.computop.com Amtsgericht Bamberg HRB 7006 Geschäftsführer: Kenneth M. Overgaard-Nielsen, Thomas Egglseder

  2. investigating Jul 15, 2026, 08:25 AM UTC

    We are continuing to investigate this issue.

  3. resolved Jul 15, 2026, 09:10 AM UTC

    Dear customers, Our monitoring systems are indicating normal processing times for your payment transactions. Kind regards, Computop Client Implementation and Operations ~~~~~~~~~~~~~~ Sehr geehrte Kunden, unsere Überwachungssysteme melden wieder normale Verarbeitungszeiten bei der Zahlungsabwicklung. Mit freundlichen Grüßen Computop Client Implementation and Operations ____________________________________ Computop Paygate GmbH Schwarzenbergstraße 4 D-96050 Bamberg Fon: +49 951 980 0939 e-mail: [email protected] web: www.computop.com Amtsgericht Bamberg HRB 7006 Geschäftsführer: Kenneth M. Overgaard-Nielsen, Thomas Egglseder