Computop incident

Paygate Störung / Paygate Disruption - Credit Card 3D Secure

Major Resolved View vendor source →

Computop experienced a major incident on September 17, 2025 affecting 3D Secure (Mastercard Identity Check) and Paygate and 1 more component, lasting 1h 33m. The incident has been resolved; the full update timeline is below.

Started
Sep 17, 2025, 11:24 AM UTC
Resolved
Sep 17, 2025, 12:57 PM UTC
Duration
1h 33m
Detected by Pingoru
Sep 17, 2025, 11:24 AM UTC

Affected components

3D Secure (Mastercard Identity Check)Paygate3D Secure (JCB JSecure)3D Secure (Diners Protect Buy)3D Secure (American Express SafeKey)3D Secure (Visa Secure)BNP Paribas

Update timeline

  1. investigating Sep 17, 2025, 11:24 AM UTC

    Dear customers, Our monitoring systems indicate an incident for the Paygate. Our technical emergency team is currently investigating this incident and is continuously analysing the system behaviour. We will continue to review the incident and will update you on the matter as soon as we have more information. Computop aims to provide you with an update on this subject-matter as soon as we have more information. Kind regards, Computop Client Implementation and Operations ~~~~~~~~~~~~~~~ Sehr geehrte Geschäftspartner, unsere Überwachungssysteme registrieren derzeit eine Störung beim Computop Paygate. Unser Notfalldienst ist bereits informiert und prüft das Systemverhalten sowie etwaige Ursachen. Wir halten Sie über die weitere Entwicklung auf dem Laufenden. Mit freundlichen Grüßen Computop Client Implementation and Operations ____________________________________ Computop Paygate GmbH Schwarzenbergstraße 4 D-96050 Bamberg Fon: +49 951 980 0939 e-mail: [email protected] web: www.computop.com Amtsgericht Bamberg HRB 7006 Geschäftsführer: Ralf Gladis, Stephan Kück, Thomas Egglseder, Kenneth M. Overgaard-Nielsen

  2. resolved Sep 17, 2025, 12:57 PM UTC

    Dear customers, Our monitoring systems are indicating normal processing times for your payment transactions. Kind regards, Computop Client Implementation and Operations ~~~~~~~~~~~~~~ Sehr geehrte Kunden, unsere Überwachungssysteme melden wieder normale Verarbeitungszeiten bei der Zahlungsabwicklung. Mit freundlichen Grüßen Computop Client Implementation and Operations ____________________________________ Computop Paygate GmbH Schwarzenbergstraße 4 D-96050 Bamberg Fon: +49 951 980 0939 e-mail: [email protected] web: www.computop.com Amtsgericht Bamberg HRB 7006 Geschäftsführer: Ralf Gladis, Stephan Kück, Thomas Egglseder, Kenneth M. Overgaard-Nielsen