Computop incident
Disruption / Störung Services - Qlik / Computop 360
Computop experienced a major incident on February 2, 2026 affecting Qlik Sense HUB and Smart Data and 1 more component, lasting 21h 31m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 02, 2026, 11:51 AM UTC
Dear customers, Our monitoring systems indicate an incident of the mentioned service. Computop 360 is still accessible. Transation details since Jan. 31st are partially missing in this tool. Our technical emergency team is currently investigating this incident and is continuously analysing the system behaviour. We will continue to review the incident and will update you on the matter as soon as we have more information. Computop aims to provide you with an update on this subject-matter as soon as we have more information. Kind regards, Computop Client Implementation and Operations ~~~~~~~~~~~~~~~ Sehr geehrte Geschäftspartner, unsere Überwachungssysteme registrieren derzeit eine Störung für den im Betreff genannten Service. Computop 360 ist zwar erreichbar, die Transaktionsdaten seit 31.01. fehlen teilweise in diesem Tool. Unser Notfalldienst ist bereits informiert und prüft das Systemverhalten sowie etwaige Ursachen. Wir halten Sie über die weitere Entwicklung auf dem Laufenden. Mit freundlichen Grüßen Computop Client Implementation and Operations ____________________________________ Computop Paygate GmbH Schwarzenbergstraße 4 D-96050 Bamberg Fon: +49 951 980 0939 e-mail: [email protected] web: www.computop.com Amtsgericht Bamberg HRB 7006 Geschäftsführer: Stephan Kück, Thomas Egglseder, Kenneth M. Overgaard-Nielsen
- identified Feb 02, 2026, 11:59 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Feb 02, 2026, 02:07 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 03, 2026, 09:22 AM UTC
Dear customers, Our monitoring systems are indicating normal processing times. Kind regards, Computop Client Implementation and Operations ~~~~~~~~~~~~~~ Sehr geehrte Kunden, unsere Überwachungssysteme melden wieder normale Verarbeitungszeiten. Mit freundlichen Grüßen Computop Client Implementation and Operations ____________________________________ Computop Paygate GmbH Schwarzenbergstraße 4 D-96050 Bamberg Fon: +49 951 980 0939 e-mail: [email protected] web: www.computop.com Amtsgericht Bamberg HRB 7006 Geschäftsführer: Stephan Kück, Thomas Egglseder, Kenneth M. Overgaard-Nielsen