Resolved after 3 hours 35 minutes, affecting NBN Services and Third Party Providers, on September 23, 2018.
All services are now back online and operational. Any remaining connection outages are likely to be unrelated to the original widespread outage. Our NOC has not received an incident report from relevant providers, but will follow up accordingly in order to obtain further information in relation to cause.
Affected components
Update timeline
- investigating Sep 23, 2018, 11:15 PM UTC
We are currently receiving a large number of support desk calls, and NOC alerts in relation to internet outages. Outages are witnessed across multiple service providers and on both NBN and ADSL connections. Our technicians are currently investigating directly and also contacting relevant providers in order to obtain further information.
- investigating Sep 23, 2018, 11:19 PM UTC
We are continuing to investigate this issue.
- monitoring Sep 24, 2018, 12:58 AM UTC
We are seeing the vast majority of affected services coming back online. Technicians are still monitoring connections and will update status
- resolved Sep 24, 2018, 02:51 AM UTC
All services are now back online and operational. Any remaining connection outages are likely to be unrelated to the original widespread outage. Our NOC has not received an incident report from relevant providers, but will follow up accordingly in order to obtain further information in relation to cause.
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