Resolved after 11 days 1 hour, affecting Third Party Providers, on March 23, 2025.
All known device issues have been resolved. If you are still experiencing inconsistent internet connectivity, please contact our NOC team.
Affected components
Update timeline
- investigating Mar 23, 2025, 10:27 PM UTC
We are currently investigating widespread reports of Draytek routers failing to connect to the internet or maintain a stable connection. If you are experiencing intermittent internet connectivity and utilise a Draytek router, please contact our office so that we can work with your team to resolve the connection fault.
- identified Mar 23, 2025, 11:34 PM UTC
Our team are seeing success with rectifying connection issues using a reboot / firmware update / reboot sequence. This process involves manual connection to your router. We have two technicians on the road visiting clients that are affected as well as our HelpDesk team remediating remotely where possible.
- resolved Apr 04, 2025, 12:22 AM UTC
All known device issues have been resolved. If you are still experiencing inconsistent internet connectivity, please contact our NOC team.
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