Collibra experienced a major incident on October 20, 2026 affecting EMEA and AI Governance & Privacy and 1 more component, lasting 5h 10m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 20, 2026, 07:16 AM UTC
Description: An issue affecting EMEA has been detected. Symptoms description: Some customers in GCP eu-west2 region may be unable to access their Collibra environment, or may see intermittent errors (such as 503 responses) and slow performance(timeouts). Services running in the region may also be briefly interrupted. The incident stems from a network issue at our cloud provider, Google Cloud, which has confirmed it is affecting multiple services in GCP eu-west2. Our engineers are working with Google and monitoring recovery. Please check back on the incident status page for developments. Thank you for your patience. Our apologies for any inconvenience caused.
- investigating Oct 20, 2026, 08:44 AM UTC
A subset of Collibra environments hosted in GCP europe-west2 may still be unreachable or experiencing timeouts and 503 errors. Additionally, Lineage (new jobs) and Collibra Edge may be impacted across all clouds and regions.
- investigating Oct 20, 2026, 09:33 AM UTC
Collibra environments hosted in GCP europe-west2 are in recovery with over half already up and accessible. Lineage and Edge recovered as of 11:00 CEST. Please note that the overall remediation activities are still in progress and moderate impact is still to be expected.
- resolved Oct 20, 2026, 12:26 PM UTC
All Collibra environments hosted in GCP europe-west2 have been successfully restored, and Lineage and Collibra Edge are fully operational in all regions. Remediation activities are complete, and all services are now operating normally. Recommended action: Please review any scheduled ingestions and lineage jobs that ran between 6:00 AM and 12:20 PM UTC and retry any that failed. We apologize for any inconvenience this may have caused, and appreciate your patience while we worked to resolve this matter. A Root Cause Analysis (RCA) document will be published within seven business days and will be available upon request. Please submit a support ticket via support.collibra.com with the following subject line: “RCA Request for Incident MI-20102026”.