Colladium Outage History

Colladium is up right now

Colladium had 5 outages in the last 2 years totaling 36h 12m of downtime — averaging 0.2 incidents per month.

There were 5 Colladium outages since August 26, 2025 totaling 36h 12m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: http://status.colladium.com

Critical March 30, 2026

Colladium is unavailable

Detected by Pingoru
Mar 30, 2026, 10:28 PM UTC
Resolved
Mar 31, 2026, 05:23 AM UTC
Duration
6h 55m
Affected: ColladiumJoin and loginFormsSingle Touch Payroll (STP)ConversationsNotificationsProduct catalogueCertificationsSMSF gateway
Timeline · 3 updates
  1. investigating Mar 30, 2026, 10:28 PM UTC

    Colladium is currently unavailable. We are currently investigating this and will provide updates on this page as they come to hand. Sorry for the inconvenience.

  2. monitoring Mar 30, 2026, 10:42 PM UTC

    Colladium is now available again. We're continuing to monitor its availability.

  3. resolved Mar 31, 2026, 05:23 AM UTC

    We are now confident that Colladium is operating as expected. Again, we apologise for any inconvenience.

Read the full incident report →

Notice March 1, 2026

We're experiencing an issue with Colladium

Detected by Pingoru
Mar 01, 2026, 10:03 PM UTC
Resolved
Mar 01, 2026, 11:39 PM UTC
Duration
1h 36m
Affected: ColladiumFormsSingle Touch Payroll (STP)ConversationsNotificationsProduct catalogueCertifications
Timeline · 3 updates
  1. investigating Mar 01, 2026, 10:03 PM UTC

    We've received reports from users seeing an error page and not being able to action things on Colladium. We're looking into this as top priority.

  2. identified Mar 01, 2026, 10:26 PM UTC

    We've identified the cause of the issue and put a fix on it. We're sorry for the inconvenience.

  3. resolved Mar 01, 2026, 11:39 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 4, 2025

Issue accessing and actioning things on Colladium

Detected by Pingoru
Nov 04, 2025, 03:59 AM UTC
Resolved
Nov 05, 2025, 01:57 AM UTC
Duration
21h 58m
Affected: ColladiumJoin and loginFormsSingle Touch Payroll (STP)ConversationsNotificationsProduct catalogueCertifications
Timeline · 5 updates
  1. investigating Nov 04, 2025, 03:59 AM UTC

    We've received reports of users being unable to login and users unable to send forms. We are currently investigating this and will provide updates on this page as they come to hand. Sorry for the inconvenience.

  2. identified Nov 04, 2025, 04:21 AM UTC

    We've identified what the issue is, and are now working on a resolution to this. We're really sorry for the inconvenience. We'll update you here as soon as possible.

  3. identified Nov 04, 2025, 05:57 AM UTC

    We're seeing an improvement in speed and accessibility in Colladium now. We're continuing to look into this and will provide more updates as we get them.

  4. monitoring Nov 04, 2025, 06:21 AM UTC

    We’ve made some changes, and we believe this issue should now be resolved. However we’re continuing to monitor the situation to make sure everything remains stable. If you notice anything unusual, please reach out to our support team. Apologies again for the inconvenience, and thanks for your patience.

  5. resolved Nov 05, 2025, 01:57 AM UTC

    We’ve been keeping an eye on things since yesterday afternoon and are confident the issue’s now resolved. Sorry again for the trouble.

Read the full incident report →

Minor September 30, 2025

Product descriptions not populating on purchase orders

Detected by Pingoru
Sep 30, 2025, 10:56 PM UTC
Resolved
Oct 01, 2025, 01:53 AM UTC
Duration
2h 56m
Affected: Forms
Timeline · 3 updates
  1. investigating Sep 30, 2025, 10:56 PM UTC

    We’ve identified an issue where product descriptions aren’t showing on some purchase orders in Colladium. This doesn’t affect the rest of the order, and forms are still being sent and received as expected. We’re looking into this issue now and will provide an update shortly.

  2. identified Oct 01, 2025, 12:29 AM UTC

    The issue has now been fixed, so all new orders will now correctly populate the product descriptions. We're just working to populate the descriptions on orders that came through when this issue was present.

  3. resolved Oct 01, 2025, 01:53 AM UTC

    The fix for this issue is now in, and all affected orders have been updated. Everything should be working as expected, but please reach out to our support team if you see anything unusual. Thanks for your patience with this, and sorry for the inconvenience.

Read the full incident report →

Major August 26, 2025

We're experiencing an issue with Certifications

Detected by Pingoru
Aug 26, 2025, 12:10 AM UTC
Resolved
Aug 26, 2025, 02:56 AM UTC
Duration
2h 45m
Affected: Certifications
Timeline · 3 updates
  1. identified Aug 26, 2025, 12:10 AM UTC

    There's an issue with generating and validating EDI messages in Certifications. We've identified the cause of the issue and we're hoping to have this fixed this afternoon AEST. We're sorry for the inconvenience.

  2. identified Aug 26, 2025, 02:26 AM UTC

    We're making a fix for this issue at 12:30 pm AEST. Certifications may be unavailable for a few minutes while we implement this fix.

  3. resolved Aug 26, 2025, 02:56 AM UTC

    EDI certifications are now working as expected. You can now generate and validate EDI messages. If you were unable to generate or validate a message: 1. Hover over the three dots next to the task name you're trying to complete. 2. Select 'Start again from here'. 3. Continue from there. And once again, we're really sorry for the inconvenience.

Read the full incident report →