Colladium incident

Product descriptions not populating on purchase orders

Minor Resolved View vendor source →

Colladium experienced a minor incident on September 30, 2025 affecting Forms, lasting 2h 56m. The incident has been resolved; the full update timeline is below.

Started
Sep 30, 2025, 10:56 PM UTC
Resolved
Oct 01, 2025, 01:53 AM UTC
Duration
2h 56m
Detected by Pingoru
Sep 30, 2025, 10:56 PM UTC

Affected components

Forms

Update timeline

  1. investigating Sep 30, 2025, 10:56 PM UTC

    We’ve identified an issue where product descriptions aren’t showing on some purchase orders in Colladium. This doesn’t affect the rest of the order, and forms are still being sent and received as expected. We’re looking into this issue now and will provide an update shortly.

  2. identified Oct 01, 2025, 12:29 AM UTC

    The issue has now been fixed, so all new orders will now correctly populate the product descriptions. We're just working to populate the descriptions on orders that came through when this issue was present.

  3. resolved Oct 01, 2025, 01:53 AM UTC

    The fix for this issue is now in, and all affected orders have been updated. Everything should be working as expected, but please reach out to our support team if you see anything unusual. Thanks for your patience with this, and sorry for the inconvenience.