Colladium incident

We're experiencing an issue with Certifications

Major Resolved View vendor source →

Colladium experienced a major incident on August 26, 2025 affecting Certifications, lasting 2h 45m. The incident has been resolved; the full update timeline is below.

Started
Aug 26, 2025, 12:10 AM UTC
Resolved
Aug 26, 2025, 02:56 AM UTC
Duration
2h 45m
Detected by Pingoru
Aug 26, 2025, 12:10 AM UTC

Affected components

Certifications

Update timeline

  1. identified Aug 26, 2025, 12:10 AM UTC

    There's an issue with generating and validating EDI messages in Certifications. We've identified the cause of the issue and we're hoping to have this fixed this afternoon AEST. We're sorry for the inconvenience.

  2. identified Aug 26, 2025, 02:26 AM UTC

    We're making a fix for this issue at 12:30 pm AEST. Certifications may be unavailable for a few minutes while we implement this fix.

  3. resolved Aug 26, 2025, 02:56 AM UTC

    EDI certifications are now working as expected. You can now generate and validate EDI messages. If you were unable to generate or validate a message: 1. Hover over the three dots next to the task name you're trying to complete. 2. Select 'Start again from here'. 3. Continue from there. And once again, we're really sorry for the inconvenience.