CoinJar Outage History

We're aware that some customers on iOS are seeing the CoinJar app close unexpectedly when opening it or shortly afterwards. This is caused by an issue with a third-party service provider and is not related to your account or funds. Your funds and account are safe. In the meantime, you can continue to access your account and trade via the CoinJar web app at https://app.coinjar.com/ We're working with our provider on a fix and will post updates here.

We've identified an issue impacting Australian customers attempting to complete identity verification. We're working to restore the service as soon as possible. Existing customers who have already been verified can continue to trade, deposit, and withdraw as normal. If you're in the process of verifying your identity or haven't started yet, we will provide updates as soon as they are available. We appreciate your patience while we work to resolve this.

We're currently investigating an issue affecting ADA, DOGE, ETH, ERC-20, SOL, and SPL tokens. All other cryptocurrency transfers are being processed as normal. We will provide updates as soon as they become available.

We are currently aware of an issue preventing customers from placing orders on CoinJar Exchange using the web interface. We can confirm trading using the CoinJar Exchange API is operational at this time. Our team is investigating this issue and working to resolve it as quickly as possible. We appreciate your patience and will provide updates as soon as more information is available.

We are continuing to investigate this issue.