CoinJar experienced a minor incident on July 16, 2025 affecting CoinJar Support, lasting 76d 6h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jul 16, 2025, 12:03 AM UTC
We have experienced a significant surge in new memberships and cryptocurrency trading activity over the recent weeks. This unprecedented growth has led to a substantial increase in support requests, impacting our usual response times. Our dedicated support team is working diligently to address all inquiries as efficiently as possible. However, due to the high volume of new requests we continue to receive daily, we are currently experiencing longer than normal response times. To help us manage this increased demand effectively, we kindly request that members with existing support tickets refrain from submitting multiple requests for the same issue. This will allow us to process all inquiries more efficiently and reduce overall wait times. We sincerely apologise for any inconvenience these delays may cause. Please be assured that we are committed to resolving your concerns and will respond to your inquiry as soon as possible. In the meantime, we encourage you to explore our comprehensive Knowledge Base, which may provide immediate answers to your questions: https://support.coinjar.com/hc/ Thank you for your patience and understanding during this period of exceptional growth.
- resolved Sep 30, 2025, 06:34 AM UTC
This incident has been resolved.