Coinbase incident

Degraded Performance — Customer Support Response Times

Minor Resolved View vendor source →

Coinbase experienced a minor incident on September 16, 2026 affecting Customer Support, lasting 4h 27m. The incident has been resolved; the full update timeline is below.

Started
Sep 16, 2026, 09:58 AM UTC
Resolved
Sep 16, 2026, 02:26 PM UTC
Duration
4h 27m
Detected by Pingoru
Sep 16, 2026, 09:58 AM UTC

Affected components

Customer Support

Update timeline

  1. investigating Sep 16, 2026, 09:58 AM UTC

    Some users may experience latency or degraded performance when contacting Coinbase customer support due to a third-party service disruption. Our team is investigating this issue and will provide an update shortly. Your funds are safe.

  2. resolved Sep 16, 2026, 02:26 PM UTC

    This incident has been resolved.