Coinbase incident

Degraded Performance — Customer Support Response Times

Resolved after 4 hours 27 minutes, affecting Customer Support, on September 16, 2026.

investigating Sep 16, 2026, 09:58 AM UTC

Some users may experience latency or degraded performance when contacting Coinbase customer support due to a third-party service disruption. Our team is investigating this issue and will provide an update shortly. Your funds are safe.

Started: Sep 16, 2026, 09:58 AM UTC
Resolved: Sep 16, 2026, 02:26 PM UTC
Duration: 4h 27m
Detected by Pingoru: Sep 16, 2026, 09:58 AM UTC

Affected components

Customer Support

Update timeline

investigating Sep 16, 2026, 09:58 AM UTC

Some users may experience latency or degraded performance when contacting Coinbase customer support due to a third-party service disruption. Our team is investigating this issue and will provide an update shortly. Your funds are safe.
resolved Sep 16, 2026, 02:26 PM UTC

This incident has been resolved.

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