Resolved after 3 hours 3 minutes, on June 5, 2026.
A fix has been implemented and we are monitoring the results.
Update timeline
- investigating Jun 05, 2026, 06:47 PM UTC
Some Prime Trading wallet withdrawal requests are currently failing to process. Both UI and API-initiated withdrawals may be affected. Our team has identified the issue and is actively working on a resolution. Affected transfers will need to be resubmitted once the fix is in place. We apologize for the disruption and will provide updates as the situation progresses.
- identified Jun 05, 2026, 09:50 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jun 05, 2026, 09:50 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 05, 2026, 09:50 PM UTC
This incident has been resolved.
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