Cohesity incident
Intermittent issues while accessing Helios through MFA authentication
Cohesity experienced a major incident on February 27, 2023 affecting Cohesity Cloud Services Portal and Identity Management, lasting 2h 52m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 27, 2023, 06:31 PM UTC
We want to let our customers know that there is an outage in Salesforce which limits our customers to login to Helios using MFA. All customer without a MFA or with an IDP of their own will not see any issues while logging into Helios. We are closely monitoring the situation and will provide more updates. We apologize for the inconvenience. More information on Salesforce outage can be viewed from here - https://status.salesforce.com/generalmessages/1102
- monitoring Feb 27, 2023, 09:02 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 27, 2023, 09:23 PM UTC
This incident has been resolved.