Cohesity experienced a major incident on April 14, 2023 affecting Cohesity Cloud Services Portal, lasting 1d 8h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 14, 2023, 01:00 PM UTC
We are rolling out some security fixes for the Helios Management Portal. This shouldn't affect the protection job. The Helios will be under maintenance.
- investigating Apr 14, 2023, 01:01 PM UTC
We want to let our customers know that while applying backend infrastructure changes we have run into an issue and that has caused access issues to the platform. We are aggressively working on the issue and will update you as soon as possible. We really apologize for any inconvenience.
- investigating Apr 14, 2023, 01:48 PM UTC
We are continuing to investigate this issue.
- identified Apr 14, 2023, 02:21 PM UTC
We want to let our customers know that we have identified the root cause. At this time we are looking at couple of hours to restore the Management portal. This issue will not affect your scheduled protection runs and those will continue to run. We apologize for any inconvenience.
- identified Apr 14, 2023, 04:54 PM UTC
We want to let our customers know that we are still aggressively working to restore the service. We are making good progress and will provide an update in an hour. As mentioned earlier your backups will continue to run. At this time the access to the Helios Management portal is not available and it will become available once we restore the service.
- identified Apr 14, 2023, 06:52 PM UTC
We want to let our customers know that we are very close to restoring the service. Once we restore we will move to a monitoring state. At this time we are looking for an ETA of 30 - 60 minutes to restore the service.
- monitoring Apr 14, 2023, 08:03 PM UTC
We want to let our customers know that we have restored the services and closely monitoring the situation. Our customers will be able to login to the service and will be able to perform actions. As the infrastructure is back up some of the data related to Dashboards and Reports are still getting updated to the latest content. We will continue to provide updates. We really apologize for any inconvenience that has caused due to this downtime.
- resolved Apr 15, 2023, 09:18 PM UTC
After restoring the service yesterday (April 14th 2023) at 1 PM PST we have been closely monitoring all our metrics. All the services are back up to its normal state and operating normally. We want to again apologize for the inconvenience caused due to this downtime.