Cohesity incident

Helios reporting and dashboards delayed

Minor Resolved View vendor source →

Cohesity experienced a minor incident on May 12, 2023 affecting Cohesity Cloud Services Portal, lasting 4d 17h. The incident has been resolved; the full update timeline is below.

Started
May 12, 2023, 11:10 PM UTC
Resolved
May 17, 2023, 04:51 PM UTC
Duration
4d 17h
Detected by Pingoru
May 12, 2023, 11:10 PM UTC

Affected components

Cohesity Cloud Services Portal

Update timeline

  1. investigating May 12, 2023, 11:10 PM UTC

    Post upgrade of Helios, delay in reporting and dashboards have been observed and are being investigated. User interaction, backup/recovery actions are not impacted. We are working on the issue and will update you as soon as possible. We really apologize for any inconvenience.

  2. investigating May 13, 2023, 06:09 PM UTC

    We want to let our customers know that we are continuing to work with our cloud provider to address an underlying platform problem that is resulting in stale data in the activity page and while generating reports. We will continue to provide update as we make progress. We really apologize for any inconvenience.

  3. investigating May 13, 2023, 09:07 PM UTC

    We are continuing to work on this issue. We have identified the possible cause of the issue. We are working with the cloud provider on possible solutions. We will keep you updated on the progress.

  4. identified May 14, 2023, 12:18 AM UTC

    We are continuing to work on implementing the solution with the cloud provider. We don't have a tentative ETA at this time. We will continue to update on the progress. We apologize for any inconvenience.

  5. monitoring May 14, 2023, 03:06 AM UTC

    We want to let our customers know that we have addressed the issues around the stale data in our activity page and reporting. The data is still not up to date as we are catching up on the last 24 hours data. We are closely monitoring the situation and will provide more updates in the next 12+ hours. Thanks for your patience and we apologize for any inconvenience.

  6. monitoring May 14, 2023, 05:25 PM UTC

    We are continuing to closely monitor the situation. We are making good progress. We are estimating to catch up with all the data between end of today and tomorrow morning. Thanks for your patience.

  7. monitoring May 15, 2023, 12:58 PM UTC

    We want to let our customers know that we are continuing to monitor the situation. The activity and reporting data has caught and our customers will be able to see current information in these pages. We will continue to update on the progress.

  8. resolved May 17, 2023, 04:51 PM UTC

    This incident has been resolved.