Cohesity incident

Issue with Cohesity DataProtect-as-a-service SaaS connection UI

Minor Resolved View vendor source →

Cohesity experienced a minor incident on May 22, 2023 affecting Cohesity Cloud Services Portal, lasting 3h 24m. The incident has been resolved; the full update timeline is below.

Started
May 22, 2023, 09:06 PM UTC
Resolved
May 23, 2023, 12:30 AM UTC
Duration
3h 24m
Detected by Pingoru
May 22, 2023, 09:06 PM UTC

Affected components

Cohesity Cloud Services Portal

Update timeline

  1. investigating May 22, 2023, 09:06 PM UTC

    We are aware of an issue with Cohesity DataProtect as a service, which is preventing customers from seeing their existing SaaS connectors in the service user interface. Backup and recovery operations are not impacted. We are working to resolve the issue as soon as possible and will post periodic updates.

  2. identified May 22, 2023, 10:09 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring May 22, 2023, 10:09 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved May 23, 2023, 12:30 AM UTC

    We want to let our customer know that the issue is resolved. The issue was very specific to the SAAS Connection section in the Helios page not rendering to display the SAAS Connections related information. All other connection and functionalities around the SAAS Connector operated normally during this time. We apologize for any inconvenience.