Cohesity experienced a major incident on May 10, 2024 affecting Data Protect delivered as a Service, lasting 6h 32m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 10, 2024, 04:00 PM UTC
We want to let our customer know that we are seeing an increase error rate for Sharepoint template backups. We are currently looking in to this issue and will keep you updated on the progress. We apologize for any inconvenience.
- investigating May 10, 2024, 05:19 PM UTC
We are continuing to investigate this issue.
- monitoring May 10, 2024, 07:31 PM UTC
We want to let our customer know that we have deployed a workaround to address the O365 Sharepoint backup issues. The Sharepoint template backups will be skipped as a part of this workaround, but the Sharepoint backups which was failing will succeed as a result of this workaround. We are continuing to work with Microsoft to identify the root cause of the issue and address the Sharepoint template backup issue. We apologize for any inconvenience.
- resolved May 10, 2024, 10:33 PM UTC
We want to let our customers know the issue is resolved and we are closely monitoring situation. We really apologize for the inconvenience.