Cohesity incident

Login issues into Cohesity Cloud Services

Major Resolved View vendor source →

Cohesity experienced a major incident on June 15, 2024 affecting Cohesity Cloud Services Portal and Cohesity FortKnox and 1 more component, lasting 4h 40m. The incident has been resolved; the full update timeline is below.

Started
Jun 15, 2024, 07:43 AM UTC
Resolved
Jun 15, 2024, 12:24 PM UTC
Duration
4h 40m
Detected by Pingoru
Jun 15, 2024, 07:43 AM UTC

Affected components

Cohesity Cloud Services PortalCohesity FortKnoxCohesity DataHawkSmart AssistantIdentity Management

Update timeline

  1. investigating Jun 15, 2024, 07:43 AM UTC

    We want to let our customers know there is an issue while logging into Helios.cohesity.com. Customer integrated with their own SSO can continue to login to the service with out any issues. Customers can also continue to login from my.cohesity.com to access the Cohesity Cloud Services. We are aggressively working to resolve this issue. We apologize for any inconvenience.

  2. identified Jun 15, 2024, 08:44 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jun 15, 2024, 08:50 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jun 15, 2024, 12:24 PM UTC

    This incident has been resolved.