Cohesity experienced a minor incident on September 12, 2024 affecting Data Protect delivered as a Service, lasting 13h 16m. The incident has been resolved; the full update timeline is below.
Affected components
Data Protect delivered as a Service
Update timeline
- investigating Sep 12, 2024, 05:14 AM UTC
We want to let our customers know that our metrics are indicating a performance issue on the backup workflows. We are closely looking at the problem to identify the root cause and will continue to update on the progress. We really apologize for any inconvenience.
- identified Sep 12, 2024, 05:30 AM UTC
We have identified the root cause and applying a workaround to address the issue. We are closely monitoring the metrics and will continue to provide updates on the progress.
- monitoring Sep 12, 2024, 07:33 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 12, 2024, 06:31 PM UTC
This incident has been resolved.