Cohesity incident

Intermittent delays in loading Activity page on Helios

Cohesity experienced a minor incident on October 18, 2024 affecting Cohesity Cloud Services Portal, lasting 12h 40m. The incident has been resolved; the full update timeline is below.

Started: Oct 18, 2024, 02:28 PM UTC
Resolved: Oct 19, 2024, 03:08 AM UTC
Duration: 12h 40m
Detected by Pingoru: Oct 18, 2024, 02:28 PM UTC

Affected components

Cohesity Cloud Services Portal

Update timeline

investigating Oct 18, 2024, 02:28 PM UTC

Our users may experience intermittent delays in accessing the "Activity" page on Helios. The team has identified the issue and is testing a fix.
resolved Oct 19, 2024, 03:08 AM UTC

We want to let our customers know that on Oct 18th 2024 we identified slowness on our reporting infrastructure between 10 AM PST to 12 PM PST. As a result of this, the activity page showed stale data during these hours. We have addressed this issue and all the functions have been restored to a healthy state.