Cohesity incident

Intermittent delays in job updates of Activity page on Helios

Cohesity experienced a minor incident on January 2, 2025 affecting Cohesity Cloud Services Portal, lasting 5h 56m. The incident has been resolved; the full update timeline is below.

Started: Jan 02, 2025, 12:24 PM UTC
Resolved: Jan 02, 2025, 06:20 PM UTC
Duration: 5h 56m
Detected by Pingoru: Jan 02, 2025, 12:24 PM UTC

Affected components

Cohesity Cloud Services Portal

Update timeline

investigating Jan 02, 2025, 12:24 PM UTC

Our users may experience intermittent delays in seeing latest job updates in "Activity page". The team has identified the issue and is testing a fix.
resolved Jan 02, 2025, 06:20 PM UTC

We want to let our customers know that on Jan 2nd 2025 we identified delays in processing the data on the backend between 5 AM PST to 10 AM PST. As a result of this, we observed the activity page not reflecting the latest information during the time mentioned above. We have addressed this issue and all the functions have been restored to a healthy state.