Resolved after 1 hour 41 minutes, affecting API and Dashboard, on May 25, 2018.
Systems have remained stable for over an hour. We apologize for this inconvenience and we will work with Heroku to ensure that it does not happen again.
Affected components
Update timeline
- investigating May 25, 2018, 09:40 PM UTC
We are investigating increased instances of errors occurring when creating identity searches and delayed queues.
- identified May 25, 2018, 09:46 PM UTC
Automated routine maintenance by Heroku on a Redis instance is causing unexpected errors. We are working with Heroku engineers to remedy the situation as quickly as possible.
- identified May 25, 2018, 09:59 PM UTC
We are continuing to work with Heroku engineers to remedy the issue.
- monitoring May 25, 2018, 10:04 PM UTC
Searches have returned to normal and we are monitoring to ensure that everything is stable.
- resolved May 25, 2018, 11:22 PM UTC
Systems have remained stable for over an hour. We apologize for this inconvenience and we will work with Heroku to ensure that it does not happen again.
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