Resolved after 1 hour 47 minutes, affecting API and Dashboard, on December 12, 2018.
The issues have been fully resolved, we apologize for any inconvenience this has caused. We have been in the process of adding additional redundancy for this particular provider and will continue to work to do so to ensure this does not happen again in the future.
Affected components
Update timeline
- investigating Dec 12, 2018, 01:12 AM UTC
We are investigating an increased error rate with an upstream provider. We are in contact with them and are working towards a solution.
- identified Dec 12, 2018, 01:23 AM UTC
The upstream provider has discovered the issue and they are working to remedy it as quickly as possible.
- monitoring Dec 12, 2018, 01:38 AM UTC
Services are currently operating normally. We are monitoring the situation to ensure that no regressions occur.
- monitoring Dec 12, 2018, 01:55 AM UTC
We are continuing to monitor for any further issues.
- resolved Dec 12, 2018, 02:59 AM UTC
The issues have been fully resolved, we apologize for any inconvenience this has caused. We have been in the process of adding additional redundancy for this particular provider and will continue to work to do so to ensure this does not happen again in the future.
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