Resolved after 3 hours 13 minutes, affecting API, on July 2, 2019.
We have worked with our data providers to address the issue. We are monitoring for regressions, but match quality appears to have returned to normal.
Affected components
Update timeline
- investigating Jul 02, 2019, 08:20 PM UTC
We are investigating an issue with reduced match rate on date of birth and SSN.
- identified Jul 02, 2019, 08:46 PM UTC
We are in touch with data providers to rectify the issue and have put a temporary fix in place that may result in marginally lower hit rates. We will update this incident as we near a resolution.
- monitoring Jul 02, 2019, 09:32 PM UTC
We have worked with our data providers to address the issue. We are monitoring for regressions, but match quality appears to have returned to normal.
- resolved Jul 02, 2019, 11:33 PM UTC
This issue has been resolved.
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