Ongoing since 08:25 PM UTC, affecting Outlook add-in and Outlook add-in.
We are continuing our investigation. We believe the issue could be related to an ongoing GoDaddy incident involving SSL certificates (https://status.godaddy.com/incidents/mtl2b9tbvq56), although our certificate appears to be valid. We are investigating this potential connection. We will provide another update within 30 minutes or sooner if more information becomes available.
Affected components
Update timeline
- investigating Oct 26, 2026, 08:25 PM UTC
We are currently investigating an issue affecting the Outlook add-in for CodeTwo Email Signatures 365. Some customers have reported that the add-in is not working, and we have been able to observe the same behavior. Our investigation has been ongoing for approximately 30 minutes. We will provide another update within 30 minutes or sooner if more information becomes available.
- investigating Oct 26, 2026, 08:33 PM UTC
We can see that the issue with the Outlook add-in is limited to the US region and, so far, affects approximately 0.015% of all add-in users. We are continuing our investigation. We will provide another update within 30 minutes or sooner if more information becomes available.
- investigating Oct 26, 2026, 08:52 PM UTC
We are continuing our investigation. We believe the issue could be related to an ongoing GoDaddy incident involving SSL certificates (https://status.godaddy.com/incidents/mtl2b9tbvq56), although our certificate appears to be valid. We are investigating this potential connection. We will provide another update within 30 minutes or sooner if more information becomes available.
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