Resolved after 5 hours 36 minutes, affecting Scanii.com api.scanii.com and Scanii.com api-us1.scanii.com, on December 10, 2024.
We are currently experiencing an outage with a dependent service to scan attachments and images for viruses (scanii). This outage is causing a delay to process images and attachments into the doc. Any uploaded image and attachment has been stored on our servers successfully but we are experiencing a delay with processing the attachments and images to deem them as safe to provide to other collaborators of your document. We are monitoring the situation and hope to have a resolution shortly.
Affected components
Update timeline
- identified Dec 10, 2024, 07:28 AM UTC
We are currently experiencing an outage with a dependent service to scan attachments and images for viruses (scanii). This outage is causing a delay to process images and attachments into the doc. Any uploaded image and attachment has been stored on our servers successfully but we are experiencing a delay with processing the attachments and images to deem them as safe to provide to other collaborators of your document. We are monitoring the situation and hope to have a resolution shortly.
- resolved Dec 12, 2024, 11:59 PM UTC
This incident has been resolved.
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