Coconut Software experienced a minor incident on October 20, 2025 affecting Technical Support, lasting 6h 48m. The incident has been resolved; the full update timeline is below.
Affected components
Technical Support
Update timeline
- investigating Oct 20, 2025, 03:57 PM UTC
Our ticketing system, Intercom, is experiencing a period of latency following a cloud service provider outage earlier today. This is affecting our ability to recieve tickets, both via email and messenger, and our response times. We will post more updates as they become available.
- resolved Oct 20, 2025, 10:46 PM UTC
This incident has been resolved.