CMiC Outage History
CMiC is up right nowPingoru has recorded 53 incidents for CMiC: 14 in the last 12 months and 4 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 1 | 5 of 720 (1%) |
| May 2026 | 2 | 3 of 744 (0%) |
| June 2026 | 2 | 6 of 720 (1%) |
| July 2026 | 0 | 0 of 744 (0%) |
| August 2026 | 1 | 0 of 744 (0%) |
| September 2026 | 1 | 18 of 720 (3%) |
| October 2026 | 3 | 5 of 744 (1%) |
| November 2026 | 0 | 0 of 115 (0%) |
Incidents, newest first
Minor October 27, 2026 Cloudflare Intermittent Issues 1h 27m System, System, Enterprise, Enterprise and 2 more
Started Oct 27, 2026, 02:15 PM UTC· resolved Oct 27, 2026, 03:42 PM UTC
- investigating Oct 27, 2026, 02:15 PM UTC
Some users may be seeing intermittent timeouts or errors when accessing CMiC Cloud because of an ongoing incident at Cloudflare. The provider has identified the issue and we are monitoring closely for updates.
- monitoring Oct 27, 2026, 02:57 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 27, 2026, 03:42 PM UTC
This incident has been resolved.
Minor October 23, 2026 Cloudflare Degraded Performance 41m System, Enterprise, Field, Reports and 2 more
Started Oct 23, 2026, 03:58 PM UTC· resolved Oct 23, 2026, 04:39 PM UTC
- investigating Oct 23, 2026, 03:58 PM UTC
Cloudflare is facing errors that unfortunately affects CMiC at the moment. According to their status page: https://www.cloudflarestatus.com/ the problem was identified. This is their latest update, "We are investigating degraded network performance affecting some traffic between our Ashburn and Atlanta data centers. Some customers may see increased latency, packet loss, or intermittent errors on Workers and other services in the Eastern US. Our network team is actively working on mitigation."
- resolved Oct 23, 2026, 04:39 PM UTC
This incident has been resolved.
Major October 22, 2026 ATLAS and NOVA Down 2h 59m System, System, Enterprise, Enterprise and 12 more
Started Oct 22, 2026, 11:09 AM UTC· resolved Oct 22, 2026, 02:08 PM UTC
- investigating Oct 22, 2026, 11:09 AM UTC
We are investigating an issue with ATLAS and NOVA PROD
- monitoring Oct 22, 2026, 11:38 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Oct 22, 2026, 12:24 PM UTC
An issue with just NOVA environment is being investigated.
- monitoring Oct 22, 2026, 01:16 PM UTC
NOVA issues are being resolved. The remaining servers should be operational very soon.
- resolved Oct 22, 2026, 02:08 PM UTC
This incident has been resolved.
Minor September 1, 2026 Intermittent Idle Session Timeout 17h 57m System, System, Enterprise, Enterprise and 6 more
Started Sep 01, 2026, 06:56 PM UTC· resolved Sep 02, 2026, 12:53 PM UTC
- identified Sep 01, 2026, 06:56 PM UTC
We are currently investigating an issue where users with sessions that have been idle for an extended period may experience a timeout when resuming activity. If impacted, users should first try opening CMiC in a new browser tab. If the issue persists, please close the browser and start a new browser session before logging back into the application. The issue has been identified, and a fix is scheduled to be deployed tonight.
- monitoring Sep 02, 2026, 05:46 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 02, 2026, 12:53 PM UTC
This incident has been resolved.
Notice August 3, 2026 Degraded performance on certain Servers 1h 54m Enterprise, Enterprise
Started Aug 03, 2026, 11:29 AM UTC· resolved Aug 03, 2026, 01:24 PM UTC
- investigating Aug 03, 2026, 11:29 AM UTC
We are currently investigating this issue.
- identified Aug 03, 2026, 12:06 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Aug 03, 2026, 12:51 PM UTC
NOVA servers are all back to Normal. ATLAS is almost done.
- monitoring Aug 03, 2026, 12:55 PM UTC
All servers on both ATLAS and NOVA should be back to normal.
- resolved Aug 03, 2026, 01:24 PM UTC
This incident has been resolved.
Minor June 22, 2026 Degraded Performance - Cloudflare 4h 38m System, System, Enterprise, Enterprise and 12 more
Started Jun 22, 2026, 02:46 PM UTC· resolved Jun 22, 2026, 07:25 PM UTC
- identified Jun 22, 2026, 02:46 PM UTC
Cloudflare, a leading global security provider, is facing errors that unfortunately affects CMiC at the moment. According to their status page: https://www.cloudflarestatus.com/ the problem was identified and a fix is being implemented. We are waiting for those changes to propagate fully and CMiC should be back up once that's done.
- monitoring Jun 22, 2026, 04:49 PM UTC
Cloudflare Update: "Traffic engineering efforts have successfully mitigated the majority of congestion and packet drops. Services are largely stable, with only minor residual impact remaining. A small number of intermittent errors may still be observed for services with origins in North America as we work to fully clear the remaining load."
- resolved Jun 22, 2026, 07:25 PM UTC
This incident has been resolved.
Minor June 3, 2026 Issue with app12 server 1h 46m System, Enterprise, Field
Started Jun 03, 2026, 09:07 PM UTC· resolved Jun 03, 2026, 10:54 PM UTC
- identified Jun 03, 2026, 09:07 PM UTC
We are aware of a degraded performance on app12 in NOVA PROD environment. The team is looking into it. If you are experiencing slowness on this server, please log off and try a new browser session so you can land on another server in the meantime,
Minor May 29, 2026 Degraded Performance - NOVA 1h 3m System, Enterprise, Field, Reports and 1 more
Started May 29, 2026, 03:12 PM UTC· resolved May 29, 2026, 04:16 PM UTC
- identified May 29, 2026, 03:12 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring May 29, 2026, 03:41 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 29, 2026, 04:16 PM UTC
This incident has been resolved.
Major May 6, 2026 Outgoing emails not working 1h 59m Emails
Started May 06, 2026, 01:24 PM UTC· resolved May 06, 2026, 03:23 PM UTC
- identified May 06, 2026, 01:24 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring May 06, 2026, 01:49 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 06, 2026, 03:23 PM UTC
This incident has been resolved.
Minor April 14, 2026 Degraded Performance 5h 14m System, System, Enterprise, Enterprise and 4 more
Started Apr 14, 2026, 07:06 PM UTC· resolved Apr 15, 2026, 12:20 AM UTC
- investigating Apr 14, 2026, 07:06 PM UTC
We are currently investigating an issue with one of the infrastructure components.
- monitoring Apr 14, 2026, 07:16 PM UTC
We are actively monitoring the situation following an incident with one of our servers.
- identified Apr 14, 2026, 07:34 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Apr 14, 2026, 08:18 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 15, 2026, 12:20 AM UTC
This incident has been resolved.
Minor December 1, 2025 Comdata, Kofax and Corpay imports not processing 3h 14m Third-Party Integrations, Third-Party Integrations
Started Dec 01, 2025, 09:05 PM UTC· resolved Dec 02, 2025, 12:20 AM UTC
- investigating Dec 01, 2025, 09:05 PM UTC
We are experiencing an issue where imports from various systems are not processing. Please do not process any further records until an update has been provided
- resolved Dec 02, 2025, 12:20 AM UTC
This incident has been resolved.
Minor November 25, 2025 ATLAS - Image Manager Degraded Performance 5h 14m System, Enterprise
Started Nov 25, 2025, 04:40 PM UTC· resolved Nov 25, 2025, 09:54 PM UTC
- identified Nov 25, 2025, 04:40 PM UTC
The issue has been identified and a fix is being implemented.
- identified Nov 25, 2025, 08:38 PM UTC
A resolution for the issue has been developed and successfully tested. We are now in the process of deploying the fix to our production environment and will share another update shortly.
- resolved Nov 25, 2025, 09:54 PM UTC
This incident has been resolved.
Major November 18, 2025 Cloudflare Outage 4h 37m System, System, Enterprise, Enterprise and 11 more
Started Nov 18, 2025, 01:32 PM UTC· resolved Nov 18, 2025, 06:10 PM UTC
- monitoring Nov 18, 2025, 01:32 PM UTC
Cloudflare, a leading global security provider, is having a major outage that unfortunately affects CMiC at the moment. According to their status page: https://www.cloudflarestatus.com/ the problem was identified and a fix is being implemented. We are waiting for those changes to propagate fully and CMiC should be back up once that's done.
- monitoring Nov 18, 2025, 02:09 PM UTC
We are continuing to monitor for any further issues.
- monitoring Nov 18, 2025, 02:18 PM UTC
ATLAS was brought back to operational 10 minutes ago. We are working to get NOVA back to operational in the next 10 minutes or so.
- monitoring Nov 18, 2025, 02:23 PM UTC
NOVA is back up and running. Please clear your browser's cache and cookies.
- resolved Nov 18, 2025, 06:10 PM UTC
This incident has been resolved
Minor November 6, 2025 NOVA - Degraded Performance 6h 9m System, Enterprise, Field
Started Nov 06, 2025, 02:25 PM UTC· resolved Nov 06, 2025, 08:34 PM UTC
- investigating Nov 06, 2025, 02:25 PM UTC
NOVA system is experiencing a degraded performance where some users may see slow loading of programs and/or some errors when logging into the application. We are investigating.
- identified Nov 06, 2025, 03:48 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Nov 06, 2025, 04:21 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 06, 2025, 08:34 PM UTC
This incident has been resolved.
Minor August 20, 2025 Degraded Performance 2d 8h System, System, Enterprise, Enterprise and 4 more
Started Aug 20, 2025, 03:22 PM UTC· resolved Aug 22, 2025, 11:58 PM UTC
- identified Aug 20, 2025, 03:22 PM UTC
The issue has been identified and a fix is being implemented.
- identified Aug 20, 2025, 05:18 PM UTC
We have implemented a temporary change to mitigate the issue and will be scheduling an emergency downtime later today to address the root cause. Our team is actively monitoring the situation.
- monitoring Aug 21, 2025, 04:21 AM UTC
A fix has been implemented and we are monitoring the results.
- investigating Aug 21, 2025, 07:05 PM UTC
We are currently investigating this issue.
- monitoring Aug 21, 2025, 08:04 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Aug 21, 2025, 08:07 PM UTC
We are continuing to monitor for any further issues.
- resolved Aug 22, 2025, 11:58 PM UTC
This incident has been resolved.
- postmortem Aug 29, 2025, 10:17 PM UTC
#### **Incident Summary:** Both Nova and Atlas systems experienced intermittent login and session issues caused by Oracle Access Manager reaching its connection limits during spikes in demand. The issue was resolved by expanding resources and memory capacity, followed by maintenance to increase server capacity. Enhanced monitoring is now in place, and future improvements include a clustered architecture to better handle surges. For more information please [click here](https://support.cmicglobal.com/s/article/Incident-Summary-Report-August-19-21-2025)
Minor August 19, 2025 Degraded Performance 6h 10m System, System, Enterprise, Enterprise
Started Aug 19, 2025, 05:01 PM UTC· resolved Aug 19, 2025, 11:11 PM UTC
- investigating Aug 19, 2025, 05:01 PM UTC
We are currently investigating this issue.
- monitoring Aug 19, 2025, 05:22 PM UTC
A fix has been implemented and we are monitoring the results.
- investigating Aug 19, 2025, 06:25 PM UTC
We are currently investigating this issue.
- monitoring Aug 19, 2025, 06:53 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 19, 2025, 11:11 PM UTC
This incident has been resolved.
Minor July 30, 2025 Degraded Performance - ATLAS/NOVA 2h 33m System, System, Enterprise, Enterprise
Started Jul 30, 2025, 06:36 PM UTC· resolved Jul 30, 2025, 09:09 PM UTC
- identified Jul 30, 2025, 06:36 PM UTC
The issue has been identified and a fix is being implemented.
- identified Jul 30, 2025, 06:50 PM UTC
We are continuing to work on a fix for this issue.
- resolved Jul 30, 2025, 09:09 PM UTC
This incident has been resolved.
Minor July 29, 2025 Errors in Imaging Application 29m Enterprise, Enterprise
Started Jul 29, 2025, 12:47 PM UTC· resolved Jul 29, 2025, 01:17 PM UTC
- identified Jul 29, 2025, 12:47 PM UTC
The issue has been identified and we are actively working on addressing a fix during business hours.
- identified Jul 29, 2025, 01:05 PM UTC
The application has been fixed in ATLAS PROD, we are working on addressing NOVA PROD now
- resolved Jul 29, 2025, 01:17 PM UTC
Nova Prod has been updated as well
Minor June 2, 2025 Construct ESS/CT Login Error on Mobile - ATLAS 1h 42m Mobile Applications
Started Jun 02, 2025, 01:19 PM UTC· resolved Jun 02, 2025, 03:01 PM UTC
- identified Jun 02, 2025, 01:19 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Jun 02, 2025, 03:01 PM UTC
This incident has been resolved.
Minor April 28, 2025 Single Sign-On (SSO) Login Issues on Construct Mobile Apps 8h 32m Mobile Applications, Mobile Applications
Started Apr 28, 2025, 05:08 PM UTC· resolved Apr 29, 2025, 01:40 AM UTC
- identified Apr 28, 2025, 05:08 PM UTC
We are currently investigating an issue where users may experience errors when attempting to log in to the Construct mobile applications using Single Sign-On (SSO). Our team is actively working to resolve the issue as quickly as possible. We will provide updates as they become available. Thank you for your patience.
- monitoring Apr 28, 2025, 07:52 PM UTC
A fix has been implemented and we are monitoring the results. If you are still having issues login, please enter a case with Support and it will reviewed as a priority.
- resolved Apr 29, 2025, 01:40 AM UTC
This incident has been resolved.
Minor February 10, 2025 Construct ESS and CT - Intermittent Login Error on Mobile Devices 2h 38m Mobile Applications, Mobile Applications
Started Feb 10, 2025, 03:11 PM UTC· resolved Feb 10, 2025, 05:50 PM UTC
- investigating Feb 10, 2025, 03:11 PM UTC
We are currently investigating an issue where users might be getting a 502 error trying to login to Construct CT and Construct ESS on certain mobile devices
- monitoring Feb 10, 2025, 04:08 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 10, 2025, 05:50 PM UTC
This incident has been resolved.
Minor February 5, 2025 Degraded Performance 2h 44m System, System, Enterprise, Enterprise and 6 more
Started Feb 05, 2025, 04:47 PM UTC· resolved Feb 05, 2025, 07:32 PM UTC
- identified Feb 05, 2025, 04:47 PM UTC
The issue has been identified and a fix is being implemented.
- identified Feb 05, 2025, 04:55 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Feb 05, 2025, 05:47 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 05, 2025, 07:32 PM UTC
This incident has been resolved.
Minor January 9, 2025 Degraded Performance 2h 29m System, System, Enterprise, Enterprise and 12 more
Started Jan 09, 2025, 08:40 PM UTC· resolved Jan 09, 2025, 11:10 PM UTC
- investigating Jan 09, 2025, 08:40 PM UTC
We are currently investigating this issue.
- monitoring Jan 09, 2025, 08:45 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 09, 2025, 11:10 PM UTC
This incident has been resolved.
Minor December 18, 2024 Degraded Performance 1d 1h System, Enterprise, Field
Started Dec 18, 2024, 04:19 PM UTC· resolved Dec 19, 2024, 06:14 PM UTC
- investigating Dec 18, 2024, 05:56 PM UTC
We are currently investigating this issue.
- monitoring Dec 18, 2024, 06:05 PM UTC
A fix has been implemented and we are monitoring the results.
- investigating Dec 18, 2024, 07:51 PM UTC
We are currently investigating this issue.
- monitoring Dec 18, 2024, 08:21 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Dec 19, 2024, 06:14 PM UTC
This incident has been resolved.
Minor December 17, 2024 Degraded Performance in NOVA 5h 6m System, Enterprise, Field
Started Dec 17, 2024, 07:49 PM UTC· resolved Dec 18, 2024, 12:55 AM UTC
- investigating Dec 17, 2024, 07:49 PM UTC
We are currently investigating this issue.
- monitoring Dec 17, 2024, 08:05 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Dec 17, 2024, 08:05 PM UTC
We are continuing to monitor for any further issues.
- identified Dec 17, 2024, 10:22 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Dec 17, 2024, 10:35 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Dec 18, 2024, 12:55 AM UTC
This incident has been resolved.