CM.com incident

HALO - Issues with Inference

Minor Resolved View vendor source →

CM.com experienced a minor incident on January 24, 2026 affecting Inference, lasting 3h 18m. The incident has been resolved; the full update timeline is below.

Started
Jan 24, 2026, 01:48 PM UTC
Resolved
Jan 24, 2026, 05:07 PM UTC
Duration
3h 18m
Detected by Pingoru
Jan 24, 2026, 01:48 PM UTC

Affected components

Inference

Update timeline

  1. investigating Jan 24, 2026, 01:48 PM UTC

    We are currently experiencing issues with inference and are actively investigating. This impacts all agents across customer environments.

  2. monitoring Jan 24, 2026, 01:55 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jan 24, 2026, 05:07 PM UTC

    This incident has been resolved.