Cloudways experienced a minor incident on June 30, 2025 affecting Cloudways Cloud Platform Console and Cloudways Cloud Platform Service, lasting 2d 6h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 30, 2025, 07:36 AM UTC
We're currently experiencing an issue impacting Object Cache installation. Users attempting to enable Object Cache from the platform may encounter an error, preventing successful installations. Our team is actively investigating the root cause and working to resolve this as soon as possible. We'll provide further updates as more information becomes available.
- investigating Jul 01, 2025, 07:30 AM UTC
The Object Cache Pro team is actively working on investigating this issue, and we'll share an update as soon as it's available
- monitoring Jul 02, 2025, 09:07 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 02, 2025, 01:50 PM UTC
This incident has been resolved.