Cloudways experienced a major incident on July 21, 2025, lasting 12h 29m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Jul 21, 2025, 07:36 PM UTC
We have Identified that Let's Encrypt experiencing API service outage. Their team is currently investigating the issue. We will provide updates as soon as more information becomes available. We sincerely apologize for any inconvenience this may cause
- resolved Jul 22, 2025, 08:06 AM UTC
The issue with Let's Encrypt API service outage has been resolved. Let's Encrypt has deployed mitigations for their internal DNS server failures, and certificate issuance is now succeeding.