Cloudways incident

Platform Feature Disruption - Monitoring, Staging, Cloning, Restore Points Affected

Minor Resolved View vendor source →

Cloudways experienced a minor incident on August 6, 2025 affecting Cloudways Cloud Platform Service, lasting 1h 29m. The incident has been resolved; the full update timeline is below.

Started
Aug 06, 2025, 12:21 PM UTC
Resolved
Aug 06, 2025, 01:51 PM UTC
Duration
1h 29m
Detected by Pingoru
Aug 06, 2025, 12:21 PM UTC

Affected components

Cloudways Cloud Platform Service

Update timeline

  1. investigating Aug 06, 2025, 12:21 PM UTC

    We're currently experiencing a technical issue affecting some platform features, including the Monitoring, Restore Points, Staging, and Cloning sections. Our engineering team is actively investigating the root cause and working to restore full functionality as quickly as possible. We apologize for the inconvenience and appreciate your patience. Further updates will be shared as soon as more information becomes available.

  2. investigating Aug 06, 2025, 12:37 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Aug 06, 2025, 01:25 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Aug 06, 2025, 01:51 PM UTC

    This incident has been resolved.