Cloudways experienced a major incident on August 20, 2025 affecting Rackspace Email, lasting 6h 18m. The incident has been resolved; the full update timeline is below.
Affected components
Rackspace Email
Update timeline
- investigating Aug 20, 2025, 04:55 PM UTC
Rackspace is currently facing issues with webmail login and Control Panel access resulting in unable to log in or use key features at this time. Their engineers are actively investigating the issue. More details will be posted as it becomes available.
- resolved Aug 20, 2025, 11:13 PM UTC
This incident has been resolved.